Privacy Policy
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Hello Puerto Rico! is committed to protecting the privacy and confidentiality of the personal information entrusted to us by our website visitors and clients. This Privacy Policy outlines how we collect, use, maintain, and safeguard your data when you visit our website, utilize our booking services, or communicate with us.
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1. Information Collection
We collect personal information that you voluntarily provide to us when purchasing an excursion, subscribing to our digital updates, or contacting our customer service team. This information may include your full name, email address, telephone number, billing address, and transaction history. Additionally, when you browse our website, we may automatically collect non-identifiable technical data, including your IP address, browser type, device identifiers, and browsing patterns, through cookies and tracking technologies to optimize website functionality.
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2. Information Utilization
The information we collect is utilized strictly to deliver high-quality tour services and maintain efficient business operations. Specifically, your data is used to process secure financial transactions, issue booking confirmations, deliver operational or safety updates regarding your scheduled tour, and respond directly to your customer inquiries. With your explicit consent, we may also utilize your contact details to distribute occasional promotional offers, newsletters, or feedback surveys regarding Hello Puerto Rico! services.
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3. Data Protection and Secure Payment Processing
We implement robust, industry-standard administrative, technical, and physical security protocols to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. All credit card processing and sensitive financial transactions are routed securely through our affiliated booking software, FareHarbor, and compliant third-party payment gateways. Hello Puerto Rico! does not store full credit card numbers or raw financial credentials on our local servers.
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4. Third-Party Disclosures
Hello Puerto Rico! strictly prohibits the sale, trade, or rental of your personal identifiable information to third parties for marketing purposes. We only share necessary user data with trusted third-party service providers, such as FareHarbor and payment processors, who directly facilitate our business infrastructure and tour operations. These entities are contractually mandated to maintain strict confidentiality and are prohibited from utilizing your data for any independent purposes. We may also disclose data if required to do so by law or in compliance with valid legal processes within the Commonwealth of Puerto Rico.
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5. Client Rights and Preferences
You retain full control over your personal data and communication preferences. If you wish to review, update, correct, or request the deletion of the personal information we maintain in our records, please submit a formal request to our administrative team. Furthermore, you may opt out of receiving any future promotional emails at any time by utilizing the "unsubscribe" link embedded within our digital correspondence.
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6. Policy Amendments
Hello Puerto Rico! reserves the right to modify or update this Privacy Policy at any time to reflect operational changes or evolving legal regulations. Any revisions will become effective immediately upon being published on this page. We encourage our users to review this policy periodically to remain informed about how we continue to safeguard client privacy.