Accessibility Statement

Hello Puerto Rico! is dedicated to providing an inclusive, welcoming, and accessible digital experience for all users, regardless of their physical abilities or technological limitations. We continuously evaluate and enhance our web presence to align with modern web accessibility principles, ensuring that our tour information and booking resources are clear, navigable, and usable for everyone.

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Digital Standards and Implementation

To guarantee widespread usability, our website development team utilizes the Web Content Accessibility Guidelines (WCAG 2.1, Level AA) as our primary standard for digital design. We structure our website layout to support screen-reading technologies, provide descriptive alternative text for educational images, maintain appropriate color contrast ratios for readability, and ensure that our booking pathways can be navigated effectively using standard keyboard controls. Furthermore, we collaborate closely with our digital booking partner, FareHarbor, to monitor and optimize the booking engine for seamless accessibility during the reservation process.

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Physical Tour Considerations and Advisory

While we strive for absolute digital accessibility, the physical terrain of our historical walking tours within Puerto Rico presents natural structural limitations. Many historic sites, public walkways, and older urban sectors feature steep inclines, narrow sidewalks, and uneven cobblestones or historic brickwork that may present navigation challenges for individuals utilizing standard wheelchairs, motorized scooters, or heavy mobility aids. Hello Puerto Rico! is committed to honesty and transparency; we strongly encourage guests with specific physical limitations, sensory needs, or medical conditions to contact our office directly prior to booking. This allows us to provide detailed terrain overviews, discuss potential route adjustments, and make reasonable accommodations to safely enhance your experience.

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Ongoing Assessment and Feedback Channels

Digital accessibility is an ongoing corporate commitment requiring continuous vigilance and adjustment. If you encounter any technical barriers while exploring our website, experience difficulty completing a booking, or identify an area where our digital clarity could be improved, we request that you contact us immediately. Please provide specific details regarding the web page URL and the nature of the accessibility issue encountered so that our technical team may address the matter promptly.